3CX Pro 32SC Annual License in Dubai, UAE
A practical annual licensing option for organizations that want advanced 3CX calling, queue management, reporting, CRM connectivity and collaboration features while sizing the system around peak concurrent call demand rather than purchasing a separate seat for every employee. The 32SC capacity is designed around 32 simultaneous internal and external calls and, under the current 3CX capacity table, supports up to 192 extensions. FourTeck.com can help business buyers assess call concurrency, user count, deployment method, renewal timing and related infrastructure before quotation.
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Quick Product Information
3CX
PRO
32 simultaneous calls
Annual
Up to 192 under current 3CX sizing
121–192 under current vendor guidance
3CX Hosted, self-hosted or on-premise
Growing businesses, service teams, call centers and multi-office organizations
Queues, dashboards, reporting, CRM integration, messaging and collaboration
Annual renewal planning required
Software licensing terms apply; no hardware warranty is implied
Confirm concurrency, extensions, hosting and renewal details before quote
Buyer Snapshot: Is 32SC PRO a Good Fit?
Organizations whose busiest periods may require up to 32 calls at the same time and that need more than core PBX functions.
One system license can cover a broad user base while enabling advanced queues, reporting and integrations.
Measure peak concurrent calls, not only employee count. Internal calls also consume simultaneous-call capacity.
Suitable for 3CX Hosted, self-hosted cloud or on-premise deployments, subject to current platform requirements.
Hosting, SIP trunks, numbers, phones and professional services should be budgeted separately where required.
Share expected users, call peaks, branch count, CRM needs and deployment preference for a more accurate recommendation.
Product Overview
This license is intended for companies that have moved beyond a simple office PBX and need a communications platform that can support structured customer handling, management reporting, integrations and flexible user access. Instead of licensing the platform purely by named seats, 3CX sizes paid editions according to simultaneous calls. A 32SC license therefore focuses on the number of active internal and external calls that may occur at the same time. That distinction is important for procurement: a company can have far more registered extensions than 32, provided its real concurrent calling requirement remains within the licensed capacity and the user limit set by the vendor.
Under 3CX’s current published sizing, 32 simultaneous calls supports a maximum of 192 extensions, with a recommended range of 121 to 192 users for this capacity level. That does not mean every organization with 121 users automatically needs 32SC, nor that every business with fewer users should select a smaller license. The right size depends on how the organization communicates. A support desk, outbound sales team, appointment center or customer-service operation may have much higher call concurrency than an office where most employees communicate by email and only occasionally use the phone.
The PRO edition adds features that matter when telephony becomes part of an operational workflow rather than just a dial tone. Current 3CX information includes advanced queue strategies, live wallboards and supervisor dashboards, scheduled and custom call reporting, CRM integrations, hot desking, remote-office capabilities, Call Flow Designer support, mobile and web clients, messaging, video conferencing and productivity integrations. Managers can also use supervisor functions such as listen, whisper and barge where those functions are appropriate and permitted by organizational policy and local law.
For a UAE buyer, the practical decision is therefore twofold: first, choose the correct edition based on the features the business genuinely needs; second, size simultaneous calls based on peak activity. FourTeck.com can help assemble those inputs before quotation. This reduces the risk of selecting a license because its name appears familiar while overlooking concurrent-call demand, hosting cost, SIP trunk requirements, CRM integration, number porting, phone compatibility or annual renewal planning.
Key Business Benefits
◆ Capacity Based on Real Call Activity
Sizing by simultaneous calls can suit businesses where many employees need extensions but only a portion are actively on calls at the same moment. Procurement teams can focus on actual call concurrency instead of automatically buying one full PBX license per person.
◆ Better Customer Queue Control
Advanced queue strategies, callback options and real-time wallboards help service teams organize inbound demand. Managers gain a clearer view of waiting calls and agent activity so staffing and response processes can be adjusted using operational data.
◆ Reporting for Management Decisions
Scheduled reports, custom call analytics, SLA information and agent statistics give supervisors a structured way to review call handling. This is useful for service quality, resource planning and internal performance discussions without relying only on anecdotal feedback.
◆ CRM and Productivity Integration
PRO can connect with supported CRM platforms and productivity tools including Microsoft 365 and Google Workspace. Proper integration can reduce duplicate data entry, improve caller context and help teams keep communication records aligned with customer workflows.
◆ Flexible Deployment Choice
Organizations can choose 3CX Hosted, self-hosted cloud or on-premise deployment according to IT policy, data control requirements and operational skills. The license decision should be coordinated with the infrastructure and support model rather than treated as a standalone purchase.
◆ Mobile and Hybrid Work Support
Web, Windows, iOS and Android access helps employees work from desks, branches or remote locations while using the business communications environment. This can simplify continuity for distributed teams when network, security and device policies are prepared correctly.
Product Highlights
Supports up to 32 active internal and external calls at the same time. Concurrency should be estimated from real busy-hour behavior.
The current 3CX table lists a maximum of 192 users or extensions at 32SC, with 121–192 shown as the recommended range.
Queue strategies, wallboards, supervisor dashboards, callback, SLA information and agent statistics can support structured customer-service operations.
Supported CRM connections, Microsoft 365, Google Workspace, Microsoft Teams Direct Routing, Power BI, Grafana and Call Flow Designer broaden workflow options.
Current PRO capabilities include video conferencing for up to 100 participants per session, along with chat and supported business messaging channels.
Budget for recurring renewal and review current vendor terms before each renewal cycle, especially if capacity or edition requirements have changed.
Feature availability can change between releases and may depend on configuration, supported providers, integration type or deployment mode. Buyers should validate any business-critical integration or workflow against the current 3CX feature list before ordering.
Technical and Licensing Specifications
| Specification | Details |
|---|---|
| Brand | 3CX |
| Edition | PRO |
| License Type | System-based annual subscription |
| Simultaneous Calls | 32 active internal and external calls |
| Maximum Users / Extensions | Up to 192 under the current 3CX capacity table |
| Recommended User Range | 121–192 under current published guidance |
| Call Center Functions | Advanced queue strategies, callback, wallboards, supervisor dashboards, reporting and agent statistics |
| Supervisor Tools | Listen, whisper and barge functions supported in PRO |
| CRM / Productivity Integrations | Supported CRM integrations, Microsoft 365, Google Workspace and other current integrations |
| Analytics / BI | Call reports, custom analytics, scheduled reports; Power BI and Grafana integration options |
| Video Conferencing | Up to 100 participants per session under current PRO feature information |
| Apps | Web, Windows, iOS and Android client options |
| Deployment | 3CX Hosted, self-hosted cloud or on-premise |
| Renewal | Annual; confirm current renewal terms and timing |
| Hosting | Selected separately where applicable; cost and availability depend on deployment choice |
| Related Requirements | SIP trunk, phone numbers, supported handsets, SBC/network design and professional services as required |
When choosing capacity, start with call traffic rather than employee count. Review the busiest hour of a normal working day and estimate how many external calls, internal calls, queue calls and conference-related sessions can overlap. Consider seasonal peaks, campaign periods and future staff growth. If the business already has a PBX, call-detail records can provide a stronger basis than estimates. For a new deployment, department-level assumptions are useful: sales, support, reception and operations usually generate different call patterns. A margin for growth is sensible, but buying excessive capacity without evidence can increase annual cost unnecessarily. FourTeck.com can help buyers organize these sizing inputs before the quotation is finalized.
Configuration and Buyer Guidance
A software license is only one component of a working business communications solution. Before ordering, map the licensing decision to the real operating environment so that the subscription, network, SIP service, endpoints and integrations are aligned.
How many calls overlap?
Estimate busy-hour concurrency. Remember that internal calls are included in the simultaneous-call calculation, not only calls to the public telephone network.
Which PRO functions are required?
List must-have queue, supervisor, reporting, CRM, messaging and integration functions. This confirms whether PRO is the correct edition instead of Basic or AI.
Where will the PBX run?
Decide whether the organization prefers 3CX Hosted, its own cloud tenancy or on-premise infrastructure. Hosting and operational responsibility should be clear before purchase.
What integrations are business-critical?
Document CRM, Microsoft 365, Google Workspace, Teams, BI or automation needs and validate the exact supported integration path before rollout.
What existing hardware stays?
Check supported SIP trunks, gateways, IP phones and network components. Existing devices should be verified against current 3CX support information.
Who owns renewal planning?
Assign responsibility for annual renewal, subscription budget and license-key administration so continuity does not depend on a last-minute procurement request.
For the fastest quote review, share the approximate number of users, expected peak simultaneous calls, existing 3CX edition if this is a renewal, preferred deployment model, number of offices, SIP provider, CRM platform, phone models and any required migration date. If some information is unknown, FourTeck.com can help identify which details should be confirmed before the order is placed.
Ideal Business Use Cases
Customer Service and Support Desks
Teams handling inbound calls can use queues, callback, dashboards and reporting to organize demand. The 32SC level may suit operations with substantial simultaneous activity, but real busy-hour data should drive sizing.
Sales and Appointment Teams
Organizations that rely on phone follow-up can combine calling with CRM integration and activity tracking. This can make client context more accessible while giving managers better reporting on communication volumes.
Multi-Office Communications
3CX bridges and remote-office capabilities can connect distributed locations. Proper WAN, internet, firewall and SIP planning remain essential, particularly when multiple sites share centralized call handling.
Hybrid and Mobile Workforces
Web and mobile clients support employees away from a fixed desk. Businesses should still define device security, authentication, headset standards and connectivity expectations for remote users.
Organizations Replacing Legacy PBX Systems
A move from traditional telephony to software-based communications can consolidate calling, conferencing, messaging and integrations. Migration planning should include numbering, SIP trunking, handset compatibility and user training.
Departments Requiring Call Visibility
Supervisors who need live queue status, scheduled reports, SLA information and agent statistics can use PRO functions to understand operational performance and identify where process changes may be required.
The same license can fit very different organizations, but only when concurrency and feature requirements match. A 150-person office with modest phone use may have a different need from a 70-agent customer-service environment. For this reason, FourTeck.com recommends treating 32SC as a capacity choice, not as a simple company-size label.
3CX Pro 32SC Annual License Call Capacity and Sizing
The most important technical concept in this purchase is simultaneous calls. A call occupies capacity while it is active, whether the communication is internal or external. The number of configured extensions can therefore be much higher than the number of licensed simultaneous calls. This model works well when an organization has many users but only a fraction of them are on the phone at once. It also means that headcount alone is a weak sizing method.
A reliable sizing exercise examines busy periods. Reception, support, sales, logistics and management may all generate traffic at different times. Queue campaigns, scheduled outbound activity or seasonal demand can create short spikes that are easy to miss when only an average daily call count is reviewed. Existing 3CX customers can use reporting history to estimate peaks. Businesses migrating from another PBX should use CDR data where available. New sites can build an estimate by department and then allow a reasonable growth margin.
The current 3CX capacity table lists 32SC with up to 192 extensions and recommends this SC level for 121–192 users. That guidance is useful, but it is not a substitute for call-pattern analysis. A high-call contact team may reach 32 concurrent sessions with fewer total users, while a large administrative organization may stay well below that level. FourTeck.com can help buyers translate call volumes and staffing plans into a licensing discussion so that the selected capacity is neither unnecessarily high nor operationally constrained.
3CX PRO Queue, Reporting and Supervisor Capabilities
For many buyers, the reason to choose PRO is not simply additional call capacity but the operational tools that sit around the calls. Advanced queue strategies help direct inbound demand according to business rules. Real-time wallboards and supervisor dashboards provide visibility while activity is happening, while scheduled reports and custom analytics help managers review trends later. These functions can be valuable where customer response time, staffing coverage and service consistency are measurable business concerns.
Supervisor capabilities such as listen, whisper and barge can support coaching and quality assurance, subject to the organization’s policies and applicable legal requirements. SLA alerts and agent statistics add more context for teams that need to monitor response targets. The important buyer question is whether these tools will be used operationally. If no department needs queue intelligence, CRM integration or advanced reporting, a different edition may be more economical. If those functions are central to service delivery, their value can extend beyond telephony by improving how managers see and organize customer interactions.
Reporting design should be planned before deployment. Decide which teams need dashboards, who receives scheduled reports, which KPIs are actually useful, and how long call records or recordings must be retained. Recording requirements can affect storage, privacy, compliance and infrastructure decisions. FourTeck.com can help buyers identify these questions during procurement, while final configuration and compliance policy remain the customer’s responsibility or that of the appointed implementation team.
3CX PRO Integrations, Mobility and Deployment Flexibility
Business communications rarely operate in isolation. PRO currently supports integrations with Microsoft 365, Google Workspace and supported CRM platforms, while 3CX also documents Microsoft Teams Direct Routing, Power BI and Grafana options for the edition. Call Flow Designer can be used for workflow automation, and hot desking plus remote-office features support organizations that do not operate from one fixed seating arrangement.
Before purchasing for an integration project, identify the exact application, version, authentication method and expected workflow. “CRM integration” can mean different things to different teams: caller pop-up, click-to-call, journaling, contact synchronization and automated activity creation are not interchangeable. A project should confirm the current supported behavior for the chosen platform rather than assume every CRM behaves the same way. The same principle applies to Microsoft Teams, BI dashboards and custom automation.
Deployment flexibility also affects responsibility. 3CX Hosted simplifies some infrastructure decisions because the platform is hosted by the vendor, while self-hosted and on-premise models give the organization more direct control over the environment. Each model has different implications for cloud tenancy, backups, patching, network security, administrative skills and ongoing support. Hosting fees may be separate from the software license and should be confirmed in the quotation. Mobile and web clients can extend communications to remote users, but endpoint security and internet quality remain important.
FourTeck.com can help the procurement team frame the licensing and deployment requirements before purchase, including whether the buyer is renewing an existing key, migrating from another system, adding capacity or planning a new installation. Clear requirements reduce the chance of discovering after purchase that an expected integration, hosting option or device path needs additional work.
Questions Business Buyers Ask Before Choosing 32SC PRO
The questions below focus on fit, capacity, renewal, compatibility and rollout. They are useful when a procurement team needs to decide whether the 32SC PRO level is appropriate instead of selecting a license only from a user-count estimate.
Do we need 32SC just because we have more than 100 employees?
No. The deciding factor is simultaneous call activity, not headcount alone. 3CX currently recommends 32SC for 121–192 users, but a smaller team with intense call-center activity may need the same capacity, while a larger low-call office may not. Estimate busy-hour internal and external calls before selecting the license.
What happens if our call volume grows beyond 32 concurrent calls?
The business should review a higher simultaneous-call capacity before sustained demand exceeds the licensed level. Growth planning should consider staffing, seasonal peaks, new branches and campaigns. If the current system already generates reports, use historical peak concurrency as evidence and discuss an upgrade path before a capacity constraint becomes operationally disruptive.
Can we keep our existing SIP provider and phone numbers?
Potentially, but the exact provider and trunk configuration should be checked against current 3CX support and the intended deployment. Number ownership, porting, trunk channels, emergency calling requirements and local telecom rules are separate from the software license. Confirm those items before migration so licensing and carrier work stay aligned.
Is hosting included in the annual license?
Do not assume so. 3CX supports hosted, self-hosted and on-premise deployment, and hosting can be a separate commercial component depending on the selected option. Ask the quote to show the software subscription, hosting, implementation and any managed service separately so the recurring annual cost is easy to understand.
Can PRO integrate with our CRM and Microsoft 365?
PRO includes supported CRM integrations and Microsoft 365 integration, but the exact workflow depends on the chosen application. Buyers should specify the CRM name and the expected result, such as contact lookup, journaling or click-to-call. Validate the current integration documentation before treating any particular workflow as guaranteed.
Can we use PRO for a customer-service queue?
Yes. Current PRO features include advanced queue strategies, callback, real-time wallboards, supervisor dashboards, call reports, SLA information and agent statistics. The buyer should still calculate concurrency carefully because a queue environment can consume simultaneous-call capacity faster than a typical office with occasional phone use.
What should we check before renewing an existing 32SC key?
Confirm the edition, SC level, expiry date, current deployment, user count and whether business requirements have changed. Review whether the organization now needs more or less capacity, a different edition, new hosting or updated integrations. Vendor policies and pricing can change, so renewal should be planned before the subscription deadline.
Can remote and mobile users be part of the same system?
Yes. 3CX provides web, Windows, iOS and Android client options and supports remote-office scenarios. The technical design should include authentication, endpoint security, firewall considerations, bandwidth and headset or device standards. A remote user’s calls still contribute to overall simultaneous-call usage when active.
Which accessories or services may be needed besides the license?
Requirements can include SIP trunks, business numbers, supported IP phones, headsets, gateways, an SBC, cloud hosting, server resources, network changes, call recording storage, migration and user training. The correct list depends on whether the project is a new deployment, a renewal or a replacement of an existing PBX.
What should we send FourTeck.com for an accurate quotation?
Provide the required edition and SC level if known, number of users, expected peak calls, renewal or new-license status, deployment preference, branch count, SIP provider, CRM platform and target date. If renewing, include non-sensitive license details needed for quotation without sharing passwords or confidential credentials.
Business Requirements to Match Before You Buy
For a growing office with many extensions
This capacity can support up to 192 extensions under current 3CX guidance, but buyers should verify call concurrency rather than choosing it only because the headcount looks similar.
For a busy support or appointment team
PRO’s queues, wallboards, callbacks and reporting can fit service workflows. Estimate peak queue activity carefully because high call overlap can consume 32SC capacity quickly.
For CRM-led customer interactions
A suitable option when supported CRM integration is important. Define the exact CRM and workflow before ordering so the expected contact lookup, journaling or automation path is confirmed.
For replacing a legacy PBX
Buyers replacing older systems should inventory numbers, trunks, handsets, gateways and call flows. Migration scope often matters as much as the annual license itself.
For hybrid or multi-office operations
Remote apps and office bridging can support distributed teams. Internet quality, security controls and a clear hosting model should be reviewed before rollout.
For annual budget planning
Procurement teams should separate license renewal, hosting, SIP service, numbers, support and project work. This makes recurring communications cost easier to forecast and approve.
What Buyers Should Check Before Purchase
A correct order should describe the business requirement, not only the license name. For a new installation, confirm the expected number of extensions, peak call concurrency, selected PRO features, SIP trunk, number plan, endpoints, deployment platform and administrator responsibilities. For a renewal, confirm the existing SC level, edition, renewal date and whether the system still reflects current business needs. If the business has grown or reduced its call volume, the next renewal can be an opportunity to review capacity rather than automatically repeating last year’s order.
Capacity Fit
Use call reports or a busy-hour estimate to confirm whether 32 concurrent calls are appropriate. Include internal calls in the calculation and allow for planned growth.
Edition Fit
Identify which PRO capabilities are mandatory. If advanced queues, CRM, wallboards or reporting are not needed, compare current editions before committing to annual cost.
Compatibility Check
Validate SIP trunks, phones, gateways, CRM platform and cloud or server environment against current support information. Do not assume legacy hardware will remain compatible.
Recurring Cost
Treat the software subscription, hosting, carrier services, support and managed services as separate budget lines where applicable. Ask for clarity on what renews annually.
Deployment Responsibility
Decide who handles system administration, backups, security updates, firewall changes, integrations and user support. Responsibility changes depending on hosted or self-managed architecture.
Quote Preparation
Share user count, call peaks, branch details, existing key status, deployment preference and target date. Accurate inputs help FourTeck.com return a more relevant commercial proposal.
Buyers should also distinguish vendor support, partner implementation and hardware warranty. The license itself is software and does not create a hardware warranty for phones, servers or gateways. Any support plan, professional service or device warranty should be shown separately in the quotation. This distinction helps finance and IT teams understand what is included and who is responsible when assistance is required.
UAE Availability and Service Support
FourTeck.com supports 3CX licensing inquiries for organizations in Dubai and across the UAE. Assistance can include requirement review, license sizing discussion, quote preparation, renewal coordination and guidance on the commercial items that may sit alongside the subscription, such as hosting or implementation. Availability and final pricing depend on the requested license status, current vendor price list, subscription timing, currency, tax treatment and order details.
For a new deployment, buyers can share the expected number of extensions, peak concurrent calls, preferred hosting approach, SIP carrier and required integrations. For a renewal, provide the edition, SC capacity and renewal date needed for the commercial request. FourTeck.com can also help identify when a higher or lower capacity should be reviewed, although the final architecture should be confirmed against current 3CX requirements and the customer’s operating environment.
Delivery for a software subscription is different from physical hardware delivery. Activation, renewal and license processing follow vendor and order procedures rather than a warehouse dispatch model. For that reason, FourTeck.com does not present unverified “ready stock” or same-day promises on this page. Contact the sales team for the current licensing process, quotation validity, tax treatment and any associated implementation or hardware requirement.
UAE Business Coverage
Businesses in Dubai, Abu Dhabi, Sharjah, Ajman and other UAE locations can contact FourTeck.com for 3CX license quotations, renewal guidance and project coordination. The same requirement review applies regardless of location: confirm simultaneous-call demand, user count, edition features, deployment method, integration needs and subscription timing. Physical items such as compatible phones, gateways, headsets or networking equipment may have separate delivery terms, while software licensing follows the applicable vendor process. FourTeck.com can combine those requirements into a clearer procurement discussion when the project includes both licensing and infrastructure.
Regional GCC and Africa Availability
FourTeck.com also supports business technology inquiries for selected GCC and Africa markets through regional inquiry channels. Organizations in Saudi Arabia, Qatar, Oman, Kuwait and Bahrain, as well as buyers in Kenya, Uganda and other Africa-region markets, can request guidance on current licensing availability and commercial requirements. Country-specific tax, currency, support, invoicing, deployment and telecom conditions can differ, so the final quotation should be prepared for the actual customer location.
For regional projects, provide the country of use, number of sites, expected users, concurrent-call estimate, deployment approach and whether the request is for a new subscription or renewal. Multi-country operations should also clarify whether systems will be separate, bridged or centrally managed, because architecture can affect licensing and implementation planning. Where physical phones, gateways or network equipment are part of the scope, delivery and warranty handling may differ from software license fulfillment.
Regional inquiry pages include FourTeck Kenya, FourTeck Uganda, FourTeck Africa and FourTeck Kuwait. These links can help regional buyers route their inquiry while the Dubai-based FourTeck.com site remains the main reference for UAE requests.
Other 3CX Licensing Options Buyers May Consider
A 32SC PRO subscription should be selected because it matches real concurrency and feature needs. Buyers with different call volumes or requirements may need another SC tier or edition. The alternatives below are decision categories rather than claims that one option is universally better.
Lower-SC PRO Licenses
Useful when the business needs PRO features but peak concurrent-call demand is demonstrably below 32.
Higher-SC PRO Licenses
Consider when busy-hour reports show sustained demand close to or above 32 active calls, or when substantial growth is planned.
3CX Basic Edition
May suit organizations that primarily need core telephony and do not require the broader PRO integration and call-center feature set.
3CX AI Edition
Consider for organizations that need the vendor’s current AI-focused and higher-tier enterprise capabilities beyond PRO.
3CX Hosted Deployment
For buyers that prefer a vendor-hosted approach. Hosting cost and terms should be shown separately from the software subscription where applicable.
Self-Hosted or On-Premise
For IT teams that require direct infrastructure control and can take responsibility for the deployment environment and operations.
Why Business Buyers Contact FourTeck.com
Software licensing can appear simple on a purchase order, but a useful quote often depends on several operational details. FourTeck.com helps buyers structure those details so the commercial request reflects the required system instead of only a product label. This is especially relevant for 3CX, where simultaneous-call sizing, edition choice, deployment model and renewal timing all affect the decision.
Coordinate software licensing with related phones, networking, gateways and infrastructure when the project needs more than a subscription key.
Review user count, concurrent-call assumptions, edition needs and deployment preference before quotation.
Prepare new-license or renewal requests using the information needed for a clearer commercial response.
Help procurement teams review timing and current requirements before an annual subscription reaches renewal.
Support business inquiries, commercial clarification and project coordination for UAE customers without making unverified stock or delivery promises.
Assist selected regional business requests where country, tax, deployment and delivery requirements need separate review.
FourTeck.com does not substitute generic claims for project information. If a feature, integration, hosting term or renewal condition is business-critical, it should be verified against the current vendor documentation and quotation before purchase. This approach helps technical teams and finance approvers work from the same scope.
Frequently Asked Questions
What does 32SC mean in 3CX licensing?
32SC means the system is licensed for up to 32 simultaneous active calls. 3CX counts both internal and external calls toward concurrency. It is not the same as 32 users. The current vendor sizing table allows up to 192 extensions at this level, so businesses should size the license from peak call activity as well as overall user numbers.
What type of business is PRO designed for?
3CX positions PRO for growing small and medium-sized organizations and call-center environments that need advanced functions such as queue management, CRM integration, analytics and reporting. The edition can also suit multi-office and hybrid teams. Feature fit should be checked alongside SC capacity because a business may need PRO features at a different concurrency level.
Does the license include video conferencing?
Current 3CX PRO information states support for video conferencing with up to 100 participants per session. Buyers planning large or business-critical video use should confirm the current feature list and deployment requirements before purchase, especially if conferencing is a primary requirement rather than an occasional collaboration tool.
Can FourTeck.com help with a renewal?
Yes. Provide the current edition, SC capacity, renewal date and relevant non-sensitive account or license information required for quotation. It is also useful to share whether user numbers, call volumes, hosting or integration needs have changed. FourTeck.com can then prepare the request around the current requirement rather than assuming the previous configuration should simply repeat.
Is 3CX Hosted the only deployment option?
No. 3CX currently supports 3CX Hosted, self-hosted cloud and on-premise deployment for PRO. The right model depends on internal IT skills, control requirements, infrastructure policy and operational responsibility. Hosting can have separate commercial terms, so buyers should ask for the software subscription and hosting components to be clearly identified.
Does PRO support CRM integration?
Yes, the edition includes supported CRM integration capabilities. The exact functions depend on the CRM and current connector. Buyers should name the CRM and define the expected workflow before ordering. This avoids assuming that every supported platform provides identical functions such as contact pop-up, call journaling, click-to-call or automated activity creation.
Can the system support mobile and remote employees?
Yes. 3CX provides web and mobile client options, including iOS and Android apps, and supports remote-office scenarios. Active remote calls still count toward system concurrency. Businesses should also plan authentication, device security, headset standards, firewall policy and internet quality so remote calling remains usable and secure.
Is a hardware warranty included with this software license?
No hardware warranty should be assumed from a software subscription. Phones, servers, gateways, headsets and other equipment have their own warranty terms. Likewise, implementation or managed support may be separate from the license. Ask the quotation to identify software, hardware and services individually so the support responsibility for each item is clear.
How can I request a UAE quote?
Use the FourTeck.com contact page and provide the license name, whether it is new or renewal, required SC capacity, approximate users, preferred deployment and target date. For a project that includes phones, SIP trunking, migration or CRM integration, include those details as well so the quotation can reflect the broader requirement.
Need Help Confirming the Right 3CX License?
FourTeck.com can help review simultaneous-call capacity, annual renewal requirements, deployment choice and related business communication needs before quotation. Share your expected users, call peaks, current edition if renewing, and preferred hosting model for a more focused licensing discussion.
