3CX Basic 48SC Annual License in Dubai, UAE
Built for organizations that want dependable voice communications without the cost and operational overhead of advanced contact-center, CRM, recording or AI features, this annual 3CX Basic license provides capacity for 48 simultaneous calls and is governed by the vendor’s current fair-use limit of up to 288 users or extensions. It suits larger simple-telephony environments where capacity matters, but feature requirements remain focused on core calling and administration.
Up to 288 Extensions*
Annual Subscription
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Quick Product Information
3CX
Basic
48SC
Annual subscription
48 simultaneous calls
Up to 288 users/extensions
3CX Hosted, self-hosted or on-premise, subject to vendor terms
Core business telephony without advanced CRM, queues or AI
BLF, intercom, paging, SSO, fax and basic reports
Selection, quote and renewal guidance from FourTeck.com
Fast Decision Snapshot for Business Buyers
This license should be chosen by call-pattern and feature requirement, not by employee count alone. The 48SC figure describes the maximum number of concurrent calls the licensed system is designed to permit, while the extension fair-use limit defines the current upper boundary for users or extensions. A business with many users but modest call concurrency may fit this tier, whereas a smaller organization with high call-center activity may need a different edition because Basic intentionally omits queues and several advanced functions.
Organizations that need high core-call capacity with uncomplicated telephony workflows.
System-based annual licensing focused on essential calling rather than a feature-heavy stack.
Peak simultaneous calls, total extensions, required SIP trunks, hosting preference and renewal date.
If you need call queues, recordings, CRM/API integrations, bridging, failover or AI, review PRO or AI options instead.
Product Overview
The 3CX Basic 48SC Annual License is a business phone-system subscription for organizations that value dependable telephony, modern administration and predictable annual licensing while deliberately avoiding advanced communication features that are not required for their day-to-day operation. The 48SC capacity means the licensed PBX can handle up to forty-eight calls at the same time. This is not the same as forty-eight employees: a deployment can serve a much larger user base, and the current vendor fair-use policy for this size allows up to 288 users or extensions. Correct sizing therefore starts with how many calls are expected to overlap during the busiest period, not simply how many people have an extension.
Basic is particularly relevant where telephony remains operational infrastructure rather than a customer-engagement platform. A hotel may need front desk phones, room extensions, paging and wake-up functionality. A school may prioritize reliable internal and external calling across administrative offices. A factory may need simple voice communication, paging and intercom without connecting every call event to a CRM. An office may want user synchronization, SSO, basic reporting and mobile calling but have no requirement for recordings, queue management or sophisticated automation. In these environments, buying a higher edition only for functions that will not be used can add cost and management decisions without improving the real requirement.
The edition still requires careful planning. Basic does not include call queues, recordings, bridges between separate PBX systems, hot desking, failover, call-processing scripts, CRM connectivity, data connectors, broad productivity-suite integrations or AI agents. A buyer replacing an older PBX should map current functions before assuming that a license with sufficient call capacity is functionally equivalent. One overlooked feature can be more important than the number of simultaneous calls.
For buyers in Dubai and the UAE, FourTeck.com can help turn a simple license request into a more accurate requirement review. Share the number of extensions, typical and peak call volume, deployment model, existing SIP provider, phone estate, required integrations and annual renewal date. With this information, the 48SC Basic tier can be assessed against nearby sizes or higher 3CX editions so the quotation reflects operational fit rather than model name alone.
Key Business Benefits
◆ Capacity for Busy Core Telephony
Forty-eight simultaneous calls provides substantial concurrency for a business that may have far more than forty-eight extensions. This gives IT teams room to support busy reception periods, internal communication and external calling without purchasing licenses per individual user.
✓ Focused Feature Set
Basic deliberately concentrates on essential phone-system functions. Buyers that do not need CRM, contact-center tooling, call recording or AI can evaluate a simpler edition rather than funding capabilities that may remain unused.
● Flexible Deployment Choices
The current Basic edition can be considered for 3CX Hosted, self-hosted or on-premise deployment. That lets an organization align the PBX with its infrastructure strategy, internal IT skills, governance requirements and preferred responsibility model.
→ Easier Annual Budget Planning
An annual system license gives procurement teams a clear renewal event to track. It also makes it easier to review whether the organization should remain on Basic, move up an edition or change the simultaneous-call size as usage evolves.
✓ Useful Administrative Fundamentals
User synchronization with Google or Microsoft, SSO, BLF, intercom, paging and basic reporting give administrators practical control without turning the phone system into a broader integration project.
◆ Growth Path When Needs Change
Businesses are not permanently locked into the feature limitations of Basic. 3CX allows upgrades to higher editions when needs develop, so a buyer can begin with core telephony and move to PRO or AI when requirements justify it.
The main value is therefore not that Basic offers every possible communication feature. Its value is that it can be a more disciplined fit for organizations that know exactly what they need: reliable calling, sufficient concurrency, standard administration and a clear renewal cycle. The key is validating that none of the excluded capabilities are operationally essential before purchasing.
Product Highlights
Designed for up to 48 concurrent calls.
Current maximum for this license size under 3CX policy.
Includes SSO, user sync, basic reports and standard management.
Includes paging, intercom, BLF, fax and wake-up reminders.
A particularly important purchasing point is the distinction between user synchronization and broader productivity integration. Basic includes user synchronization with Google or Microsoft and SSO, but the vendor lists Microsoft 365, Google Workspace, Teams, Exchange, CRM, API and data-connector integrations among the functions that are not part of this edition. Buyers should therefore identify whether they merely need user administration convenience or deeper application integration.
The same caution applies to call handling. Basic supports ordinary business calling but is intentionally not a contact-center edition. Call queues, recordings and advanced call-processing scripts are excluded. A reception team that simply routes calls may fit; a customer-service department that relies on queue logic, recorded conversations, agent workflows or CRM screen-pop behavior is likely to require another edition.
For 48SC buyers, deployment choice also deserves attention. Current vendor information allows 3CX Hosted for Basic licenses of 16SC and above, alongside self-hosted and on-premise options. Hosting cost, server resources, SIP trunking, firewall readiness, endpoints and migration effort are separate planning items and should be confirmed before the annual license is ordered.
Technical and Licensing Specifications
| Specification | Details |
|---|---|
| Brand | 3CX |
| Edition | Basic Edition |
| License Term | Annual subscription |
| Simultaneous Call Capacity | 48 simultaneous calls |
| Maximum Users / Extensions | Up to 288 under the current 3CX fair-use policy |
| Deployment Models | 3CX Hosted for eligible 16SC+ Basic licenses, self-hosted or on-premise, subject to current vendor terms |
| Included User Administration | User synchronization with Google or Microsoft; SSO |
| Included Telephony Functions | BLF, intercom, paging, fax, wake-up call reminders and core calling functions |
| Reporting | Basic reports |
| Hotel Integration | Mitel and Fidelio hotel integration listed by 3CX for 16SC+ Basic |
| Mobile / Web Usage | 3CX mobile and web client usage supported; exact messaging features depend on configuration and provider support |
| Not Included in Basic | Call queues, recordings, bridges, hot desking, failover, CRM, API/data connectors, call-processing scripts, transcription and AI agents |
| Upgrade Path | Upgrade to higher 3CX editions when advanced requirements are needed |
| UAE Commercial Availability | Subject to current license status, supplier route and vendor policy; request a current quotation |
Choosing the correct size requires a peak-concurrency view. Review call records or PBX reports for the busiest intervals, then account for planned growth, seasonal peaks and simultaneous internal/external traffic. Forty-eight concurrent calls can serve many more than forty-eight users because not every extension is active at the same moment. Conversely, a high-volume service desk may consume call channels quickly even with fewer employees. Also review the current fair-use ceiling of 288 extensions; if your user count approaches that boundary, future growth should be planned before renewal. Finally, do not size on capacity alone. If required workflows depend on queues, recordings, CRM connectivity, bridges, failover or custom call logic, the right answer may be a different edition even if 48SC is the correct call capacity.
Configuration and Buyer Guidance
A license order should follow a short discovery exercise. Start with the business process: who receives calls, how calls are routed, what happens during peak periods and whether any department relies on functionality outside basic telephony. The correct 3CX tier is the combination of call capacity, user allowance and edition features. Treating one of those three as the only sizing factor can lead to an avoidable mismatch.
How many calls overlap?
Use real peak-hour history where possible. Include incoming, outgoing and concurrent internal call activity that consumes system call capacity.
How many extensions are needed?
Count employees, service phones, rooms and other user extensions, then compare the total with the current 288-extension fair-use limit.
Which features are non-negotiable?
Identify queues, recording, CRM, API, failover, bridge, hot-desking and AI requirements before assuming Basic is suitable.
Where will the PBX run?
Decide whether 3CX Hosted, your own cloud platform or on-premise infrastructure best matches internal support and governance preferences.
What already exists?
List SIP trunks, DIDs, IP phones, gateways, network rules and existing PBX configuration that may affect migration or continuity.
When does renewal occur?
Edition changes can be closely tied to renewal timing. Plan reviews early enough to test compatibility and avoid rushed decisions.
For a more accurate FourTeck.com quotation, share your current edition and SC size, license renewal date, number of extensions, expected peak concurrent calls, deployment preference, SIP provider and a list of required features. If this is a migration from another PBX, include the phone models and any special routing, hotel, paging or fax requirements. That information makes it easier to distinguish a straightforward license supply request from a broader migration or configuration project.
Ideal Business Use Cases
Large Office with Simple Voice Requirements
An office may have many extensions but only a fraction of employees on calls simultaneously. If it does not depend on queues, recording or CRM-linked workflows, 48SC can provide room for busy calling while keeping the edition straightforward.
Hospitality Telephony
Hotels that prioritize front desk calling, room extensions, paging, wake-up reminders and supported hotel integration can evaluate Basic, particularly where contact-center and AI functions are not part of the operating model.
Schools and Education Campuses
Administrative offices, reception, staff rooms and paging needs can create a broad extension footprint. Basic is worth reviewing when the communication requirement remains focused on reliable voice rather than advanced integrations.
Factory or Warehouse Operations
Industrial sites often need dependable extensions, intercom and paging more than sophisticated CRM tooling. A 48SC license can fit organizations with many endpoints and predictable calling patterns, provided advanced routing is unnecessary.
Healthcare Administration
Clinics or healthcare administration teams that need robust core telephony can assess Basic, but any requirement for call recording, advanced routing, compliance workflows or integrations should be reviewed before selection.
Budget-Controlled PBX Standardization
Organizations standardizing phone services across a sizable user base can use a system-based annual license to control procurement, provided each required workflow is supported within the Basic feature set.
These examples are not automatic recommendations. The deciding factor is whether each site can operate successfully without the features excluded from Basic. A school with queue-based admissions calling, a clinic that must record calls, or a warehouse network that relies on bridge connectivity between PBX systems may need another edition. FourTeck.com can help compare the operational requirement against the current 3CX feature matrix before an annual license is committed.
3CX Basic 48SC Call Capacity and System Sizing
The most important technical number in this license is 48SC, but it is also the number most likely to be misunderstood. SC means simultaneous calls. It does not mean the organization can only create forty-eight extensions, and it does not mean forty-eight users can each make one call in every scenario. The license is designed around concurrent call activity, so sizing requires a view of peak utilization. A business can have hundreds of users while only a smaller portion are on calls at the same time.
For the current 48SC Basic tier, 3CX publishes a maximum extension fair-use figure of 288. That creates two separate boundaries: the user or extension count and the number of calls occurring concurrently. Both matter. An organization with 250 employees and modest calling could be comfortable on 48SC, while a 120-person telephone-heavy sales or support operation could exceed the concurrent-call capacity much sooner. Call patterns, not headcount alone, drive the answer.
Buyers should examine busy-hour data and also think about exceptional peaks: campaign days, registration periods, seasonal reservations, emergency events or shift changes. If historic data shows usage frequently approaching the limit, allowing growth margin is safer than sizing to the exact current maximum. If call volume is lower but the user count is close to the fair-use ceiling, extension growth should influence renewal planning.
3CX Basic 48SC Core Telephony and Administration
Basic is not simply a reduced call limit. It is an edition with a deliberate boundary between essential PBX functions and advanced communications workflows. The included side covers the everyday building blocks many organizations still rely on: standard calling, BLF visibility, intercom, paging, fax, basic reports and wake-up reminders. It also includes user synchronization with Google or Microsoft and Single Sign-On, which can reduce manual user-management friction in an otherwise uncomplicated deployment.
The excluded side is equally important. The current 3CX Basic feature information lists call queues, call recording, bridges, hot desking, failover, CRM integrations, data connectors, API access, call-processing scripts, transcription and AI agents as unavailable. Broader Microsoft 365, Google Workspace, Teams and Exchange integrations are also outside the edition. This means a buyer should document business processes, not just technical preferences. If reception depends on a queue, compliance requires recording, a service team needs CRM integration or multiple independent PBXs must be bridged, Basic may not be appropriate regardless of the attractive system capacity.
The distinction can also simplify governance for the right organization. Fewer advanced integrations can mean fewer third-party dependencies to design, maintain and troubleshoot. A school, hotel, factory or general office that primarily wants telephones and mobile clients to work reliably may prefer a focused system. The trade-off is reduced flexibility when new workflow demands appear later.
This is why FourTeck.com recommends a feature checklist before quotation. Mark each required capability as essential, useful or unnecessary. If every essential item is supported by Basic, the 48SC tier can be a sensible fit. If one essential item falls outside the edition, evaluating PRO or AI before purchase can prevent a disruptive upgrade immediately after deployment.
3CX Basic 48SC Deployment and Annual License Planning
The 48SC license is a software subscription, but the phone system still needs a deployment model. Current 3CX information indicates that Basic can run as 3CX Hosted, self-hosted or on-premise, with 3CX Hosted available for Basic licenses at 16SC and above. A 48SC buyer therefore has choices, but each option changes who is responsible for infrastructure, operating environment, backups, network access, updates and troubleshooting.
An organization choosing hosted service should confirm the exact hosting scope and annual commercial terms in addition to the license. A self-hosted buyer should identify a suitable supported cloud platform and ensure adequate resources, security controls and access. An on-premise buyer should validate hardware, virtualization or operating-system requirements and make sure the site has resilient connectivity, firewall rules and power protection appropriate for a business phone system. The annual license itself does not replace those infrastructure decisions.
Renewal planning matters as much as initial deployment. Edition requirements can change after a year: a business may add a call center, introduce recording, connect a CRM or discover that it needs failover. Conversely, an organization currently on a higher edition may realize it only uses basic phone functions. 3CX has introduced edition-change options around renewal, so the annual review is a useful time to compare actual usage against the current feature matrix.
Before renewal, document the current license key details, edition, simultaneous-call size, extension count, deployment method and required integrations. FourTeck.com can use that information to help review the correct annual license path and identify whether the request is a straightforward renewal, an edition change, a capacity change or a migration that needs additional planning.
Questions Business Buyers Ask Before Selecting This License
The following questions help procurement teams and IT administrators decide whether the 48SC Basic tier matches the required call capacity, feature set, deployment plan and annual renewal process. They are intended to surface practical issues before a quotation is finalized.
Is 48SC the same as 48 users?
No. The 48SC designation refers to forty-eight simultaneous calls, not forty-eight user accounts. The current 3CX fair-use policy allows up to 288 users or extensions on the 48SC tier. Buyers should compare both peak call concurrency and total extension count when sizing the license.
Who is this edition best suited for?
It is best suited to organizations that need reliable core telephony at meaningful call capacity but do not require advanced contact-center, CRM, recording, bridging, failover or AI functions. Hotels, schools, factories, clinics and general offices can be good candidates when their workflows remain straightforward.
How should we estimate simultaneous calls?
Use busy-hour call records from the existing PBX or telecom provider where possible. Measure how many calls overlap at peak periods, then allow margin for growth and unusual business peaks. Employee count alone is not a reliable sizing method because calling behavior varies significantly by department and industry.
Can we use call queues or recordings on Basic?
No. Current 3CX Basic edition information lists call queues and recordings among the excluded capabilities. If either function is operationally required, review a higher edition before ordering. This is especially important for service desks, sales teams, compliance-heavy environments and any workflow built around recorded conversations.
Does Basic support Microsoft or Google integration?
Basic includes user synchronization with Google or Microsoft and SSO. Broader Microsoft 365, Google Workspace, Teams and Exchange integrations are listed outside the edition. Buyers should separate simple user synchronization needs from deeper productivity integration requirements when reviewing the correct license.
Can the 48SC Basic system be hosted?
Yes. Current vendor information states that Basic supports 3CX Hosted for 16SC and larger licenses, as well as self-hosted and on-premise deployment. Hosting fees and infrastructure are separate commercial and technical considerations, so the final deployment model should be confirmed with the license quotation.
What should we check when replacing an older 3CX edition?
Create a list of features actively used today, not just the current edition name. Check queues, recordings, bridges, CRM/API connectivity, failover, hot desking and custom call processing. A downgrade can reduce cost, but only if the new edition supports every function the business actually depends on.
Which surrounding services may still be required?
A license does not include every telephony component. Buyers may still need SIP trunk service, phone numbers, supported IP phones, network configuration, gateways, hosted infrastructure, backups or migration services. The exact requirement depends on the current environment and selected deployment model.
What should we send FourTeck.com for an accurate quote?
Share the current 3CX license or planned new deployment, desired edition, existing SC size, peak call count, total extensions, renewal date, deployment preference, SIP provider and required features. Mention any migration, hotel integration, paging, fax or endpoint needs so the quotation can be reviewed in context.
Business Requirements to Match Before You Buy
For many extensions with moderate call overlap
This tier can suit organizations with a broad user base when concurrent calls remain below the licensed limit. Check actual busy-hour data and leave growth margin rather than sizing only from average call volume.
For straightforward office telephony
A suitable option when the business needs calling, BLF, intercom, paging, SSO and basic reports but has no requirement for advanced call-center or automation functions.
For a planned move from another PBX
Buyers replacing an older system should inventory extensions, SIP trunks, phones, DIDs and routing behavior. The annual license is only one part of migration readiness.
For organizations reviewing renewal cost
A higher-edition customer may consider Basic at renewal if advanced functions are no longer used. Confirm feature dependencies before changing edition so savings do not create operational gaps.
For hosted, cloud or on-premise plans
The 48SC Basic tier can be evaluated across supported deployment models. Infrastructure ownership, hosting charges, support responsibility and business-continuity needs should be discussed separately.
For procurement teams comparing editions
Compare functional requirements before comparing prices. If queues, recording, CRM, bridging, failover or API access are mandatory, Basic is not the correct edition even when its call capacity looks suitable.
What Buyers Should Check Before Purchase
Before requesting a quote, review the difference between capacity and capability. Capacity asks whether 48 simultaneous calls and the current 288-extension allowance fit the organization. Capability asks whether the Basic feature set supports the business process. Both must be true for the license to be a good fit. This distinction is especially important for renewals, because a company may have inherited a higher edition years ago and no longer use its advanced features, or it may have gradually added workflows that make a Basic downgrade unsuitable.
Configuration Fit
Confirm busy-hour concurrency, extension count, SIP channels and future growth. Do not assume a large user count automatically requires a larger SC license.
Feature Compatibility
Document every required function. Queues, recordings, CRM, API, bridges, hot desking, failover, transcription and AI are key reasons to review another edition.
Deployment and Infrastructure
Choose 3CX Hosted, self-hosted or on-premise with a clear understanding of hosting fees, server resources, network readiness, security and support responsibility.
Renewal and Upgrade Path
Check the expiry date early. If the organization expects new contact-center or integration requirements during the next term, a higher edition may be more practical.
Also clarify which items are outside the license quote. SIP trunk charges, telephone numbers, hosted infrastructure, IP phones, gateways, SBC requirements, migration work and onsite services can be separate. For a renewal, provide the existing license details and current deployment. For a new installation, provide the planned user count, call traffic, locations and endpoint types. FourTeck.com can then help distinguish the annual license from the additional elements required to make the complete telephony solution operational.
UAE Availability and Service Support
FourTeck.com supports 3CX software licensing inquiries for businesses in Dubai and across the UAE. Support can include identifying the correct edition, reviewing simultaneous-call capacity, checking the current extension fair-use limit, discussing new-license or renewal requirements and preparing a quotation based on the information available at the time of request.
Availability can vary according to license type, whether the request is new, renewal or upgrade, vendor program changes and the route through which the organization is currently licensed. Hosting arrangements can also affect the commercial package. For that reason, this page does not claim permanent stock, fixed delivery timing or a guaranteed price. Software license terms should be reconfirmed when the order is prepared.
FourTeck.com can also help buyers organize the surrounding information needed for a smoother procurement process: existing 3CX edition, SC size, expiry date, number of users, required functions, preferred hosting model and any migration needs. Warranty concepts for software subscriptions differ from hardware warranties, so support entitlement, updates and vendor maintenance should be discussed in the context of the current 3CX subscription terms rather than assumed from a physical-product model.
Dubai, Abu Dhabi, Sharjah and Ajman Coverage
Businesses in Dubai, Abu Dhabi, Sharjah, Ajman and other UAE locations can contact FourTeck.com for 3CX licensing guidance, renewal planning and quotation support. Because this is a software subscription, the main procurement questions are usually license eligibility, edition selection, SC sizing, extension limits and the relationship between the annual license and any hosting or migration services. Project requirements can be reviewed remotely with the technical and procurement information supplied by the buyer. Where endpoints, gateways, network equipment or related infrastructure are part of the project, those items can be scoped separately according to the deployment requirement.
GCC and Africa Availability
FourTeck.com also supports business technology inquiries across selected GCC and Africa markets through regional inquiry channels. Organizations in Saudi Arabia, Qatar, Oman, Kuwait and Bahrain can request guidance on current 3CX license options, while businesses in Kenya, Uganda and other African markets can use the regional FourTeck platforms for local inquiry handling.
Software licensing rules, taxes, currency, support arrangements, hosting options and commercial availability can differ by country. A quote prepared for one market should therefore not be treated as a guaranteed reference for another. For regional projects, provide the country of deployment, number of systems, required SC sizes, extension counts, edition, renewal dates and whether the requirement is license-only or includes hosting, migration or endpoint supply.
Useful regional inquiry points include FourTeck Kenya, FourTeck Uganda, FourTeck Africa and FourTeck Kuwait. These links can help regional buyers route inquiries according to the market they are serving.
Other 3CX Options Buyers May Consider
The right alternative depends on whether you need fewer or more simultaneous calls, or a richer feature set at the same capacity. These related options are useful discussion points when preparing a quotation. Final feature packaging and availability should be verified against current vendor information.
3CX Basic 32SC Annual License
Consider for lower peak concurrency where the Basic feature set remains suitable.
3CX Basic 64SC Annual License
A larger Basic tier for organizations that need more simultaneous call headroom.
3CX PRO 48SC Annual License
Discuss when advanced communications, integrations or workflow features are required at 48SC.
3CX Enterprise/AI 48SC Annual License
Consider when AI, advanced enterprise functionality or richer communications features are part of the requirement.
If you are unsure which path to take, use the FourTeck.com contact page and provide a short requirement summary. A useful comparison includes call capacity, maximum user count, queues, recording, CRM, bridge, failover, hot-desking and automation needs rather than comparing edition names alone.
Why Business Buyers Contact FourTeck.com
Software licensing projects often look simple until procurement asks the operational questions. Is this a new key, renewal, upgrade or downgrade? Does the SC size match peak traffic? Are the required features available in this edition? Is hosting included or separate? Will the existing phones and SIP services remain in place? FourTeck.com approaches the request as a business requirement rather than only a product code.
Review SC capacity against busy-hour usage and extension count.
Identify whether Basic supports the business’s essential workflows.
Organize expiry timing, edition changes and capacity changes before renewal.
Separate license, hosting, self-hosted and on-premise requirements.
Prepare a current commercial request without relying on unverified stock or price claims.
Scope SIP, phones, gateways, networking or migration items when required.
This approach is particularly useful for procurement teams comparing several 3CX sizes or editions. Instead of selecting a SKU because it looks closest to the current license, the buyer can validate the three things that determine fit: simultaneous-call capacity, user allowance and feature requirements. FourTeck.com can also help identify when a project has moved beyond license supply and needs broader configuration, migration or infrastructure planning.
Frequently Asked Questions
What does 48SC mean in a 3CX license?
48SC means the system is licensed for up to forty-eight simultaneous calls. It is not a forty-eight-user license. The current 3CX fair-use policy for this size allows up to 288 users or extensions, so buyers need to review both the number of users and the maximum number of overlapping calls.
Is 3CX Basic 48SC suitable for a call center?
Usually not if the call center depends on queue functionality, recordings, CRM integration or advanced agent workflows, because those features are not included in Basic. A business may have enough call capacity but still need PRO or another edition because of functional requirements. The workflow should be checked before purchase.
Can FourTeck.com help confirm whether 48SC is enough?
Yes. Provide peak concurrent-call information, total extensions, growth expectations and the current or planned 3CX edition. FourTeck.com can use these details to discuss whether 48SC appears to be the correct tier and whether an adjacent size should also be quoted for comparison.
Does this annual license include 3CX hosting?
The product refers to the annual Basic software license. Hosting is a separate deployment and commercial consideration. Current 3CX information allows 3CX Hosted for qualifying Basic licenses of 16SC and above, including 48SC, but hosting scope and fees should be confirmed in the quotation rather than assumed to be bundled.
Can we use CRM integrations with Basic?
No. Current 3CX Basic information lists CRM, API and data connectors outside the edition. If telephony events must integrate with a CRM or external business application, discuss a higher edition. User synchronization with Google or Microsoft should not be confused with broader CRM or productivity-suite integration.
Can we move from a higher edition to Basic at renewal?
3CX has introduced edition downgrade options around renewal. Before changing, verify which features are actively in use and review the current vendor process. A lower edition can be appropriate when advanced functions are unnecessary, but changing without a feature audit can remove capabilities the business still depends on.
Is the license available for UAE businesses?
FourTeck.com can assist with UAE inquiries, including license selection, renewal planning and current quotation requests. Availability and final commercial terms depend on the license type, supplier route, vendor policy and order circumstances, so a current quote should be requested rather than relying on a fixed online stock claim.
What details should we provide before requesting a quotation?
Provide the current license edition and SC size if applicable, expiry date, total extensions, peak simultaneous calls, required telephony features, deployment preference and SIP provider. Also mention whether the requirement is a new system, renewal, upgrade, downgrade or migration from another PBX.
What happens if our needs grow beyond Basic?
3CX provides an upgrade path to higher editions and larger SC tiers. If new requirements introduce queues, recordings, advanced integrations, bridging, failover, AI or more call concurrency, review the available upgrade options before the next renewal or earlier if the business requirement becomes immediate.
Need Help Confirming the Right 3CX License?
Send FourTeck.com your current edition, simultaneous-call size, user count, renewal date and required features. We can help you prepare a UAE quotation and identify whether Basic 48SC, another capacity tier or a higher 3CX edition better matches the requirement.
