3CX Pro 48SC Annual License in Dubai, UAE
Plan a business phone system around real calling demand rather than simply counting seats. This annual PRO subscription is sized for 48 simultaneous internal and external calls and, under the current 3CX capacity policy, supports up to 288 users or extensions. It combines advanced queue handling, reporting, CRM integrations, collaboration, mobile and web clients, and flexible deployment choices for organizations that want a centrally managed communications platform.
✓ Annual Subscription
✓ Up to 288 Extensions
✓ PRO Call Center & CRM Tools
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Quick Product Information
3CX
PRO
48 simultaneous calls
Annual subscription
Up to 288 users/extensions
3CX Hosted, self-hosted, or on-premise
Business telephony, queues, reporting, CRM integration
Contact FourTeck.com for current options
Annual; confirm expiry and renewal date before ordering
Hosting, SIP trunking, numbers, services and support are requirement dependent
Buyer Snapshot: Is the 48SC PRO Tier a Good Fit?
This tier is intended for organizations whose peak calling pattern can reach dozens of concurrent conversations and that also want the richer management, reporting, queue and integration capabilities of the PRO edition. The most important sizing question is not simply how many employees have extensions. A business with many extensions but light call activity may need less simultaneous-call capacity, while a smaller customer-service operation with intense inbound and outbound traffic can require more.
Growing offices, service teams, distributed users and multi-department environments with substantial concurrent calling.
Capacity-based annual licensing with advanced communications and call-center functions in one PRO system.
Peak concurrent calls, current extension count, deployment method, SIP trunk requirements and renewal status.
License sizing, quote preparation, renewal planning, configuration review and UAE delivery or provisioning coordination.
Product Overview
3CX PRO is a business communications platform that brings voice calling, call routing, queues, reporting, collaboration, messaging and business application integrations into one managed system. The 48SC capacity level refers to the number of active internal and external calls that may occur at the same time. This makes the licensing model different from services that are sold strictly per user or per seat. For procurement teams, that distinction matters because the correct tier depends on actual traffic patterns, not only employee headcount.
The current 3CX capacity policy associates 48 simultaneous calls with a maximum of 288 users or extensions. That maximum should be treated as a licensing boundary, not as an automatic sizing recommendation for every organization. A company operating a busy contact center, reception desk, support queue, sales operation or appointment line should examine peak concurrency, queue behavior, inbound and outbound campaign patterns and internal calling. Organizations with quieter voice traffic can have many registered extensions without using all 48 channels at once, while a smaller team may create a heavy peak during specific periods.
PRO is positioned above the basic feature set for businesses that need more than standard calling. 3CX currently identifies advanced queue strategies, real-time wallboards and supervisor dashboards, scheduled reports, custom call analytics, CRM integrations, built-in messaging, hot desking, remote-office support and collaboration integrations among its PRO capabilities. Video conferencing can support meetings with up to 100 participants per session according to the current vendor information. Web, Windows, iOS and Android access help users communicate without depending entirely on desk phones.
Deployment flexibility is another important consideration. 3CX can be hosted by the vendor, self-hosted in supported cloud environments, or deployed on-premise. The license itself should not be confused with the full cost of a deployed phone system. Hosting, SIP trunks, telephone numbers, SBC or network requirements, IP phones, configuration work, migration, support arrangements and any required integrations should be scoped separately. FourTeck.com can help UAE buyers turn those technical requirements into a clearer bill of materials and annual licensing plan before a quotation is finalized.
Key Business Benefits
◆ Capacity Based on Real Call Demand
Sizing by simultaneous calls allows a business to focus on how many conversations happen at peak time rather than purchasing a separate software seat for every employee. This can make budgeting more predictable when many users have extensions but only a portion are actively on calls at once.
◆ Better Queue Oversight
Advanced queue strategies, dashboards and agent statistics give service managers practical tools to watch workload, identify unanswered or delayed calls and organize teams around service levels. The value is operational visibility, not simply a longer list of PBX functions.
◆ Business Application Integration
CRM and productivity integrations can reduce repeated manual work by helping users identify callers, work with synchronized contacts and connect communications to established business processes. Buyers should confirm the exact supported integration and required configuration before rollout.
◆ Flexible Deployment Strategy
Organizations can choose vendor hosting, self-hosting or an on-premise deployment based on their internal IT policy, preferred control model, technical skills and infrastructure. This flexibility is useful when a standard public-cloud approach does not suit every branch or compliance requirement.
◆ Remote and Mobile Working
Web and mobile clients allow employees to use business communication tools away from a desk phone. That can support hybrid teams, traveling staff and distributed departments while keeping calling and messaging within the company communication environment.
◆ Easier Annual Procurement Planning
A one-year subscription cycle gives procurement and finance teams a clear renewal point. The practical benefit is stronger control over renewal timing, capacity changes and budgeting, provided the organization tracks expiry dates and reviews call demand before each renewal.
Product Highlights That Matter in a Business Deployment
The licensed capacity covers up to 48 active internal and external calls at a time. Buyers should measure busy-hour demand and allow sensible headroom.
The 48SC tier supports up to 288 users or extensions under the current policy. This is a maximum, not a guarantee that every 288-extension environment will fit the same traffic profile.
PRO includes richer queue strategies, monitoring views and reporting capabilities that are useful for customer-facing departments.
3CX lists integrations for widely used platforms, including Microsoft 365 and popular CRM systems. Exact workflows and APIs should be checked against your application stack.
Voice, live chat, messaging and collaboration features can be handled through the broader platform, subject to channel setup and service-provider requirements.
Hosted, self-hosted and on-premise deployment options let IT teams match the system to their management and infrastructure strategy.
Before purchase, confirm whether this is a new license, renewal, edition change or capacity upgrade. Also confirm the existing 3CX version, license key ownership, deployment method, extension count, call concurrency, SIP provider and the services expected from the supplier. These details can materially affect the correct commercial and technical path.
Technical and Licensing Specifications
| Item | Specification / Guidance |
|---|---|
| Brand | 3CX |
| Edition | PRO |
| License Size | 48 SC |
| Simultaneous Calls | Up to 48 active internal and external calls at the same time |
| Maximum Users / Extensions | Up to 288 under the current 3CX extension policy |
| Recommended Extension Band | Current 3CX guidance associates 48SC with the 193–288 extension range; actual sizing should also consider peak call concurrency |
| Subscription Term | One year, renewable annually |
| Deployment Models | 3CX Hosted, self-hosted, or on-premise depending on selected architecture |
| Call Center Functions | Advanced queue strategies, dashboards, reporting and supervisor functions available in PRO |
| CRM / Productivity | Supported CRM integrations plus Microsoft 365, Google Workspace and other integrations; exact compatibility should be checked for the target application |
| User Clients | Web and supported desktop/mobile apps |
| Video Conferencing | Up to 100 participants per video conference according to current PRO information |
| Hosting / SIP / Numbers | Not assumed to be included; quote according to deployment and service requirements |
| Warranty | Software subscription and support terms apply; request current vendor and supplier guidance |
| UAE Availability | Contact FourTeck.com for current licensing and quotation options |
Choosing the correct configuration starts with busy-hour concurrency. Review PBX reports if an existing system is available, or estimate the maximum number of simultaneous inbound, outbound and internal calls during the busiest period. Include queue agents, reception, sales, support, management, branch-to-branch calls and any automated call flows that may consume call capacity. A 48SC license should provide enough headroom for normal peaks without being selected solely because the organization has a particular number of extensions.
Next, verify whether the requirement is for a new deployment, a renewal of an existing key, a move from another edition, or an SC upgrade. The commercial process can differ, especially when an existing subscription still has remaining validity. Also check whether hosting is required from 3CX, whether infrastructure is already available for self-hosting, and whether the customer needs deployment assistance. FourTeck.com can review these inputs so the quote reflects the actual requirement rather than only the license label.
Configuration and Buyer Guidance
A 3CX license should be sized as part of the complete communication design. The software capacity is important, but reliable operation also depends on internet connectivity, SIP trunk design, firewall rules, DNS, supported endpoints, deployment resources and a clear migration plan. Before asking for a quote, document how the system will be used and which parts of the current environment must remain in place.
Use real call reports where possible. Include internal calls as well as external traffic because SC licensing counts both.
Check the current total and expected growth. The 48SC tier has a current maximum of 288 extensions.
Decide whether you want vendor hosting, self-hosted cloud infrastructure or an on-premise instance.
List CRM, Microsoft 365, Google Workspace, reporting tools, messaging channels and any custom business workflows.
Confirm SIP trunks, numbers, porting, call recording needs, emergency calling requirements and supported phones.
Provide the current subscription expiry date and existing key details when requesting a renewal or capacity change.
For a more accurate FourTeck.com quotation, share the current number of users, estimated or measured peak concurrent calls, whether the project is new or a renewal, preferred deployment model, required CRM or collaboration integrations, SIP provider, expected implementation date and any requirement for phones or services. This information makes it easier to distinguish a straightforward annual license renewal from a larger migration or communications project.
Ideal Business Use Cases
Customer Service and Support Teams
Organizations with multiple queues can use the PRO edition’s queue strategies, dashboards and reporting to organize inbound service calls and understand agent activity. The 48SC tier can suit busy service environments when measured peak concurrency falls within the licensed capacity and the extension count remains within policy.
Sales and Account Management
CRM integration, click-to-call workflows, contact synchronization and mobile access can make the system useful for sales teams that need communications connected to customer records. Buyers should verify the exact CRM connector and intended workflow before assuming every application behaves identically.
Multi-Department Offices
A centralized platform can support reception, finance, operations, sales, service and management while giving administrators one place to manage extensions and call routing. The key planning task is to estimate combined busy-hour traffic across departments rather than sizing each group independently.
Distributed and Hybrid Teams
Web and mobile clients help staff communicate from different workplaces without relying on a desk handset at every location. Remote offices can be connected within the broader 3CX architecture, subject to network design, security, SBC and deployment requirements.
Legacy PBX Replacement
Businesses replacing older phone systems can use 3CX to consolidate calling, user applications, queues and collaboration. A successful migration requires number-porting plans, phone compatibility checks, call-flow documentation, training and an agreed cutover process in addition to the license purchase.
Organizations Standardizing Communications
Companies that want a common communications platform across teams can benefit from centralized management and predictable annual licensing. Standardization works best when IT defines extension policies, naming, call queues, departments, devices, security controls and renewal ownership before expansion.
The most suitable environment is one where the organization needs advanced business communications but does not require capabilities reserved for higher editions. If requirements include features specific to another 3CX edition, the correct approach is to compare editions before ordering rather than buying PRO based only on simultaneous-call capacity. FourTeck.com can help separate capacity requirements from edition requirements during quotation.
3CX Pro 48SC Annual License Capacity and Workload Planning
The most important feature of this license size is the 48 simultaneous-call allowance. This represents active calls rather than the number of registered users. For a buyer, the practical question is how the organization behaves during its busiest hour. A company with 220 extensions may be comfortable if only a small percentage of staff are normally on calls, while a 120-person contact operation could create a much heavier peak. Sizing should therefore start with evidence whenever possible.
For an existing PBX, collect several weeks of call statistics and identify the maximum concurrency, not just the daily call total. A business may process thousands of calls over a day but only have 25 calls active at one time. Conversely, a short campaign, appointment rush or support incident can create an abrupt spike. Look for predictable peaks such as office opening, lunch periods, shift change, campaign windows or service outages. Add reasonable growth headroom if the organization expects more staff, more branches or new queues during the license term.
For a new deployment without historical data, build an estimate by department. Consider inbound reception traffic, outbound sales activity, support queues, internal calls, conference behavior and automated routing. Include internal conversations because 3CX licensing counts both internal and external simultaneous calls. The goal is not to maximize the number on paper; it is to choose enough capacity for the business to operate comfortably while keeping the annual subscription proportionate to real need.
3CX Pro 48SC Annual License Call Center, Reporting and CRM Value
For many buyers, the reason to choose PRO is not simply the PBX engine but the operational tools around customer communications. Advanced queue strategies let administrators design how inbound calls are distributed, while dashboards and wallboards provide a live view of queue and agent activity. Scheduled reports and custom call analytics can help managers review service patterns over time. These capabilities matter when telephone response is tied to sales performance, customer satisfaction or internal service targets.
CRM integration can also reduce context switching. 3CX supports integration with widely used business platforms and provides capabilities such as contact lookup, call journaling and click-to-call in supported scenarios. Microsoft 365 integration can support user synchronization and single sign-on workflows, while 3CX also references Google Workspace and reporting integrations. The exact setup depends on the application, edition, system version and authentication method, so an implementation plan should identify which integrations are essential and who owns their credentials and administration.
Reporting should be designed around useful business questions. Managers may want to know how long customers wait, how calls are distributed, whether service-level targets are missed, which queues are busiest and when additional staffing is needed. The platform provides data, but the business still needs sensible queue design, agent assignments and reporting routines. A license purchase alone does not create a well-run contact operation.
3CX Pro 48SC Annual License Deployment Flexibility and Lifecycle Planning
A communications platform becomes part of daily business infrastructure, so deployment choice has long-term implications. 3CX supports vendor-hosted, self-hosted and on-premise models. The right option depends on the customer’s internal skills, cloud strategy, security policy, availability expectations, integration needs and preference for infrastructure control. A small IT team may prefer to reduce server-management overhead, while an organization with established infrastructure standards may want greater control over hosting and network design.
Self-hosting or on-premise deployment places more responsibility on the customer or service provider for supported infrastructure, backups, connectivity, monitoring and updates. Hosted deployment can reduce some infrastructure tasks, but it still requires correct SIP trunking, endpoints, user configuration and operational administration. Before purchase, decide who owns each responsibility: the customer’s IT team, FourTeck.com, a telecom provider or another implementation partner.
Lifecycle planning is equally important because the subscription renews annually. Record the license owner, expiry date, edition, SC size and renewal approval process. Review usage before renewal rather than automatically purchasing the same capacity every year. Growth may require a larger SC tier; consolidation or changing call behavior may alter the requirement. Also track extension counts against the current policy and verify that any planned expansion remains within the maximum for the selected license size.
Businesses migrating from an older phone system should separate license procurement from migration tasks. Document inbound numbers, DIDs, ring groups, IVRs, queues, office hours, emergency routes, recording policies, phone models and integrations. Plan user communication and testing before cutover. This reduces the risk of discovering missing requirements after the software has been purchased.
Questions Business Buyers Ask Before Choosing This License
The answers below focus on the practical decisions that usually determine whether this license size is appropriate: calling load, user limits, deployment, integrations, migration, renewal and the commercial scope around the software.
Is 48SC the right size for a company with around 200 users?
It can be, but user count alone is not enough to confirm the size. The 48SC tier currently permits up to 288 extensions, so 200 users fall within that policy limit. The deciding factor is whether peak internal and external calls remain comfortably below 48. Review historical concurrency or estimate busy-hour traffic before ordering.
Does each employee consume one simultaneous call?
No. An extension does not consume SC capacity simply because it exists. Capacity is used when calls are active. A large office can have many registered users with relatively low concurrent calling, while a smaller call center can consume more channels because more agents are talking at the same time.
Should internal calls be included when estimating capacity?
Yes. 3CX states that simultaneous-call licensing counts active internal and external calls. When estimating busy-hour demand, include calls between employees as well as calls to customers and suppliers. This is especially important for organizations with multiple departments or branches that communicate heavily through the PBX.
Can the PRO edition support customer-service queues?
Yes. PRO includes advanced queue strategies, real-time wallboards, supervisor dashboards, scheduled reports and call analytics. The platform can support customer-service operations, but the queue design, agent count and expected call volume must still be planned so the 48SC capacity is sufficient during peak periods.
Can it integrate with our CRM and Microsoft 365?
PRO supports CRM integrations and Microsoft 365 integration, along with other business tools. Compatibility should be confirmed for the exact CRM product, version and desired workflow. Share the application name and required functions—such as caller lookup, journaling, click-to-call or contact synchronization—when requesting implementation guidance.
Is hosting included automatically with the annual license?
Do not assume so. 3CX treats hosting as a separate choice in its pricing and deployment model. A project can use 3CX Hosted, self-hosted infrastructure or an on-premise server. Ask for the quotation to show the license, hosting and any managed-service components separately where applicable.
What should we check when renewing an existing 48SC key?
Confirm the expiry date, current edition, current SC size, extension count, system ownership and whether any capacity or edition change is planned. Renewal is also a good time to review call reports, because business growth or changed working patterns may mean the existing size is no longer the most appropriate.
Can we use this for remote or hybrid employees?
Yes. 3CX provides web and mobile applications and supports remote-office scenarios. Network security, endpoint provisioning, user authentication and remote connectivity still need to be configured correctly. For distributed deployments, include remote locations and user working patterns in the design before rollout.
What information will make our quotation more accurate?
Provide the required edition, whether the request is new or renewal, current license details if applicable, user and extension count, peak simultaneous-call estimate, deployment preference, SIP provider, CRM integrations, required phone hardware, project location and desired implementation timeline. This helps separate license cost from optional project services.
Common Business Requirements This License Can Support
For a growing office that needs more call capacity
A suitable option when the organization’s measured busy-hour traffic requires capacity for dozens of concurrent calls and the user count fits within the current extension policy. Plan growth headroom rather than sizing exactly to today’s peak.
For service teams that need queue reporting
PRO adds operational tools for queue strategy, live monitoring and scheduled reporting. This can suit customer-service departments that need visibility into call handling, provided the wider process and staffing model are configured around useful service targets.
For businesses linking telephony with CRM
Organizations can use supported CRM integrations to connect caller context and communication workflows with business records. Buyers should identify the exact CRM and required functions before implementation so compatibility can be checked.
For companies replacing a legacy PBX
The platform can support modernization projects, but the license should be accompanied by a migration plan covering numbers, SIP trunks, phones, routing, queues, recordings, integrations and user training.
For teams needing cloud or on-premise choice
A flexible deployment model allows IT teams to choose vendor hosting, supported self-hosting or on-premise infrastructure. The correct option depends on management skills, security policy, cost model and infrastructure ownership.
For annual renewal and capacity review
Procurement teams can use the annual renewal point to reassess call demand, extension count and edition needs. This helps avoid renewing a tier automatically when the organization’s communication pattern has materially changed.
What Buyers Should Check Before Purchase
The model name tells you the edition and simultaneous-call capacity, but a successful order depends on several details that are easy to overlook. Start by confirming whether the requirement is a new subscription, a renewal, an upgrade from a smaller SC tier or a change from another edition. Existing customers should provide their current expiry date and relevant license information so the commercial path can be checked before a quote is issued.
Capacity Fit
Confirm measured or estimated peak concurrent calls, including internal traffic. Compare that requirement with 48SC and allow headroom for predictable busy periods and planned growth.
Extension Policy
Verify the total number of users and extensions. The current maximum for 48SC is 288. If expansion will exceed that figure, discuss a larger tier rather than assuming extra extensions can be added indefinitely.
Edition Features
Check the required call-center, integration, collaboration and management functions. Capacity and edition are separate decisions; a business may need a different edition even when 48SC is the correct size.
Infrastructure Scope
Define whether hosting, server resources, SBCs, SIP trunks, numbers, phones, network changes or firewall work are part of the project. Do not assume these are automatically included with the software subscription.
Compatibility Check
List current phone models, CRM platforms, Microsoft 365 or Google Workspace requirements, reporting tools and SIP provider details. Compatibility can vary by product, version and deployment method.
Renewal Ownership
Record who owns the license, who approves renewal and when procurement must start. Annual subscription services can become business-critical, so renewal should be managed as an operational responsibility rather than an informal reminder.
Long-term cost should include more than the license fee. Depending on the project, annual hosting, SIP services, phone hardware, support, implementation, backup, monitoring and change requests may contribute to the total. For larger projects or bulk deployment, provide a simple requirement sheet with locations, departments, user counts, call volumes, endpoints, integrations and the expected go-live date. FourTeck.com can use that information to prepare a clearer quote and identify missing items before they become deployment delays.
UAE Availability and Service Support
FourTeck.com supports business inquiries for 3CX licensing in Dubai and across the UAE. Assistance can include reviewing the required SC capacity, understanding whether PRO is the appropriate edition, preparing renewal or new-license quotations, discussing deployment choices and identifying additional project components such as hosting, SIP trunking, IP phones or migration services.
Availability and commercial terms can vary according to vendor pricing, currency movements, license status, subscription type, order quantity and the date of renewal. Because software licensing can change, buyers should request a current quotation rather than rely on an old purchase order or historic online price. For an existing system, include the current license details and expiry date. For a new installation, provide the expected number of users, estimated concurrent calls and preferred deployment model.
FourTeck.com can also help buyers organize the pre-sales discussion around compatibility and support expectations. If your project depends on specific phones, CRM integration, Microsoft 365, reporting dashboards, messaging channels or a particular hosting environment, mention these requirements early. Warranty language for software is different from hardware warranty, so support, subscription rights and service responsibilities should be confirmed in the quotation rather than assumed.
Business Coverage Across the Emirates
Businesses in Dubai, Abu Dhabi, Sharjah and Ajman, as well as other UAE locations, can contact FourTeck.com for license sizing, quotation support, renewal planning and deployment discussions. For multi-site requirements, share the number of locations, how users will be distributed, whether branches share one communication system and how SIP connectivity will be arranged. This helps the project team determine whether the requirement is simply an annual software subscription or a broader communications rollout that also needs network, endpoint and migration planning.
Regional Availability for GCC and Africa Projects
FourTeck.com also supports business technology inquiries for selected GCC and Africa markets through regional inquiry channels. Organizations with operations in Saudi Arabia, Qatar, Oman, Kuwait, Bahrain, Kenya, Uganda and other locations can discuss licensing requirements, regional procurement coordination and related infrastructure needs. Availability, tax treatment, currency, delivery of physical endpoints, hosting choices and support arrangements may differ by country.
For a regional 3CX project, standardize the technical requirement before asking each office to order independently. Define the required edition, expected SC capacity, extension policy, SIP strategy, preferred hosting model, phone standards and support responsibilities. A consistent specification can make renewal and administration easier while still allowing each country to address local telecom and commercial requirements.
Regional buyers can explore FourTeck.com, FourTeck Kuwait, FourTeck Kenya, FourTeck Uganda and FourTeck Africa for the most relevant inquiry route. Contact teams can help clarify which commercial and service elements need to be quoted for the target country.
Related FourTeck.com Solutions for the Same Project
A communications project normally includes more than the annual PBX entitlement. The following FourTeck.com areas can help buyers think through adjacent requirements. The exact combination depends on whether the system is a renewal, new deployment or migration from an older platform.
3CX and Business Communications
Review related licensing, endpoint and communications requirements for organizations standardizing business telephony.
VoIP and Unified Communications
Useful when the project also requires SIP-ready infrastructure, phone-system planning, remote working or collaboration tools.
Software Licensing
Browse business software and subscription options where procurement teams need renewal coordination and licensing guidance.
Business Networking
Network switches, routers, firewalls and connectivity planning can be important when deploying IP voice across offices or branches.
Project Consultation
Use the contact channel to discuss license sizing, deployment, renewal, integrations, endpoints and regional rollout needs.
When comparing related options, avoid selecting a product simply because the model number looks larger. For 3CX, separate the edition decision from the SC capacity decision. Then identify the surrounding services and infrastructure. This creates a clearer purchasing scope and helps finance teams understand which costs are annual, which are one-time and which depend on the final deployment.
Why Business Buyers Contact FourTeck.com
Software licensing can look simple on a quotation, but the wrong capacity, edition or deployment assumption can create unnecessary cost or operational problems. FourTeck.com approaches the request as a business requirement rather than only a SKU. That means helping buyers identify the information needed before the order is placed and clarifying which elements belong to the annual software subscription versus the wider communications solution.
Review concurrent calling and extension count so the selected SC tier matches practical usage.
Organize expiry information, current edition and planned changes before the subscription reaches its renewal point.
Discuss hosting, SIP, endpoints, CRM integration, user access and network requirements as part of the wider project.
Prepare a clearer commercial request based on actual requirements instead of relying only on a product name.
Coordinate software and any associated physical project items according to the selected scope and supplier availability.
Review whether the requirement should remain on the same tier, move to a different capacity or use another edition.
FourTeck.com does not need to guess at stock, pricing or implementation details to be useful. A better procurement process is to identify what is known, mark configuration-dependent items clearly and obtain current commercial terms when the buyer is ready. This is particularly important for annual subscriptions because vendor policies and price lists can change between renewal cycles.
Frequently Asked Questions
What does 48SC mean in 3CX licensing?
48SC means the system is licensed for up to 48 simultaneous active calls. 3CX counts both internal and external calls when measuring simultaneous-call usage. It does not mean only 48 people can have extensions. The current policy allows up to 288 users or extensions on this tier, provided the organization’s actual calling pattern fits the available call capacity.
Is the subscription valid for one year?
Yes. This is an annual subscription and requires renewal to continue the licensed service beyond the term. For existing customers, provide the current expiry date when requesting a quote. Renewal pricing and vendor terms can change, so the latest quotation should be checked rather than relying on the previous year’s invoice.
Is PRO suitable for a call center?
PRO includes advanced queue strategies, supervisor dashboards, wallboards, reporting and analytics that can support call-center and customer-service operations. Suitability still depends on the number of agents, peak concurrent calls, queue design and required integrations. If the business needs functions specific to another edition, compare the edition feature set before ordering.
Can FourTeck.com help with a renewal?
Yes. FourTeck.com can help prepare a renewal quotation and review whether the current SC capacity still matches the business. Share the existing license details, edition, SC size, extension count and expiry date. If the company has grown or its calling pattern has changed, the renewal can also be used to discuss a capacity or edition change.
Does the license include SIP trunks and phone numbers?
Do not assume they are included. SIP trunking, telephone numbers, porting and telecom usage are separate parts of the phone-system solution and depend on the selected provider and country. Ask for the project quotation to distinguish the 3CX subscription from telecom services, hosting, endpoints and implementation where applicable.
Can 3CX be deployed in the cloud or on-premise?
Yes. 3CX supports vendor-hosted, self-hosted and on-premise deployment models. The best choice depends on infrastructure policy, internal IT capability, security requirements and operational responsibility. Hosting cost and management responsibility should be clarified separately from the annual software license.
How many extensions can be used with 48SC?
The current 3CX extension policy lists a maximum of 288 users or extensions for the 48SC tier, with current guidance associating this capacity with the 193–288 extension band. The right SC size still depends on concurrent calling, so an extension count below 288 does not automatically guarantee that 48SC is ideal for every workload.
What CRM integrations are available?
3CX supports integrations with popular CRM platforms and business productivity systems. Features can include caller identification, contact lookup, call journaling and click-to-call depending on the connector. Confirm the exact CRM, edition, version and desired workflow before purchase because integration requirements can change and may require additional configuration.
How do I request a current UAE quotation?
Use the FourTeck.com contact page and provide whether the request is a new subscription or renewal, the required edition and SC size, current license details if applicable, number of users, deployment preference, SIP or hosting requirements and business location. Including these details helps the quotation reflect the real requirement and reduces follow-up questions.
Need Help Confirming the Right 3CX License?
Share your user count, peak simultaneous-call requirement, renewal status, deployment preference and integration needs. FourTeck.com can help review the scope and prepare a current UAE quotation for the appropriate license and related project components.
